Mahesh Mohan Valiyavalappil

Kitchener, ON | Let's connect on LinkedIn

Summary

Highly motivated and results-oriented IT Support Technician with 3+ years of experience in demanding environments, including Conestoga College. Proven ability to troubleshoot hardware/software issues, manage IT systems, and deliver exceptional user support. Expertise in Windows 10/11, Microsoft Office 365, and PC hardware, complemented by a strong understanding of network topologies and protocols. Seeking to leverage my skills and experience to excel as an IT Support Specialist.

Experience

General Machinist

Hallink Moulds Inc. - Cambridge, ON | June 2023 to Present

IT Support Technician

Conestoga College - Doon, ON | April 2022 to April 2023

  • Provided first and second-tier technical support to users, resolving hardware, software, and network-related issues.
  • Improved ticket resolution times by 20% through streamlined troubleshooting processes and a comprehensive knowledge base.
  • Performed IMAC services on desktops, laptops, tablets, monitors, printers, and peripherals.
  • Deployed software images across 1,000+ computers, reducing setup time by 30%.
  • Maintained AV and network systems, increasing classroom uptime by 25%.
  • Managed IT inventory and oversaw the lifecycle of 500+ devices.
  • Collaborated with other departments to ensure seamless IT operations.

Education

Post Graduate Diploma Certificate in Applied Energy Management

Conestoga College - Kitchener, ON | 2022-2023

Bachelor's Degree in Mechanical Engineering

Sardar Vallabhbhai National Institute of Technology - Surat, Gujarat | 2013-2019

Certifications and Licenses

  • CompTIA A+ Certified
  • Ontario Driver's License G
  • Google Analytics

Technical Skills

  • Operating Systems: Windows 10/11, macOS, Ubuntu
  • Applications: Microsoft Office 365, Teams, SharePoint
  • Hardware: Expertise in troubleshooting, building, and repairing PCs.
  • Networking: Basic understanding of LAN networking, switches, routers; familiarity with Juniper and Cisco systems.
  • Scripting: Basic PowerShell and Bash for automation.

Key Skills and Competencies

  • Advanced technical aptitude: Proficient in PC hardware/software troubleshooting, repair, and installation.
  • Application administration: Hands-on experience with Office 365 and Windows 11.
  • Network understanding: Basic knowledge of network topologies, protocols, and routing.
  • Problem-solving: Analytical and critical thinking skills for resolving complex IT issues.
  • Communication: Excellent interpersonal and communication skills for interacting with all levels of management and users.
  • Organization and Time Management: Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
  • Continuous Improvement: Committed to providing high-quality support and service.
  • Physical Abilities: Able to lift and move office electronics, work at heights, and in tight spaces.

Additional Information

Home Lab Experience:

  • Developed and maintain a comprehensive home lab to enhance IT skills.
  • Experience with Proxmox virtualization, pfSense firewall management, Pi-hole for ad blocking, PiVPN for secure remote access, and Home Assistant for IoT automation.

References

Available upon request.